Return & Refund Policy

1. Eligibility

Eligible items may be returned within 14 days of delivery. Products should generally be unused, undamaged, and in their original condition, with original packaging, tags, labels, accessories, manuals, and other included materials where applicable.

2. Product Condition

Returned products must be in a condition suitable for inspection. Items that have been used, altered, washed, damaged after delivery, or returned without essential components may not qualify for a return or refund.

3. Non-Returnable Items

Certain products may be excluded from returns because of hygiene, safety, perishability, personalization, digital delivery, or other applicable restrictions.

4. Return Window

Return requests must be submitted within 14 days from the date the order is delivered. Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

5. Return Request

To initiate a return, provide the applicable order details and the reason for the request through the available support process.

6. Return Authorization

Please wait for return instructions before sending any product back. Unauthorized returns or products sent through an unapproved process may experience delays or may not be accepted.

7. Packaging Requirements

Customers should securely package returned products to help prevent damage during transportation.

8. Return Pickup

Where return pickup is available, an authorized delivery or logistics partner may collect the product from the provided address.

9. Damaged Items

If an item arrives damaged, the issue should be reported as soon as reasonably possible. Clear photographs of the product, packaging, shipping label, and visible damage may be requested.

10. Defective Items

If a product is defective or does not function as reasonably expected, the issue may be reviewed based on the product category, reported problem, applicable warranty conditions, and available resolution options.

11. Incorrect Items

If a product different from the one ordered is delivered, the issue should be reported promptly. Following verification, an appropriate resolution may include a replacement, return, or refund.

12. Missing Items

If an order is missing a product, accessory, component, or expected quantity, the issue should be reported promptly.

13. Return Inspection

Returned products may be inspected after receipt. The inspection may include checking the product condition, packaging, accessories, identifying information, and the reason provided for the return.

14. Refund Approval

Refunds are processed only after an eligible return has been received and approved where inspection is required.

15. Cash on Delivery Orders

All orders are processed exclusively through Cash on Delivery. No online payment is required when placing an order through the website.

16. Refund Method

Because purchases are made through Cash on Delivery, approved refunds are handled separately from the original order payment. Depending on the applicable process, refunds may be provided through an eligible bank transfer, UPI reimbursement, store credit, or another available reimbursement method.

17. No Cash Refund at Pickup

Delivery representatives and return pickup agents are not authorized to provide cash refunds directly to customers when collecting returned products.

18. Refund Processing

After an eligible return has been received, inspected, and approved, the refund will generally be initiated within the applicable processing period.

19. Replacement

Where available, an eligible product may be replaced with the same product or an appropriate alternative. Replacement is subject to product availability and eligibility.

20. Return Shipping

For eligible returns involving damaged, defective, incorrect, or missing products, appropriate return arrangements may be provided according to the circumstances.

21. Failed Return Pickup

If an approved return cannot be collected because the product is unavailable, improperly packaged, the address is incorrect, or the customer is unavailable, additional arrangements may be required.

22. Products Damaged After Delivery

Products damaged due to misuse, accidental damage, improper handling, unauthorized modification, or normal wear and tear may not qualify for a return or refund.

23. Fraudulent or Abusive Returns

Return and refund requests may be subject to reasonable verification procedures. Repeated, fraudulent, misleading, or abusive use of the return process may result in rejection of a request or restrictions on future orders.

24. Order Cancellation

Orders may be cancelled before dispatch where cancellation is available. Once an order has been dispatched, cancellation may no longer be possible.

25. Legal Rights

Nothing in this policy is intended to limit any consumer rights, guarantees, remedies, or protections that cannot legally be excluded or restricted under applicable law.

26. Policy Updates

This Return & Refund Policy may be updated from time to time to reflect changes in products, operational procedures, delivery arrangements, or applicable requirements.