Privacy Policy
1. Information We Collect
We may collect information you voluntarily provide when placing an order, subscribing to updates, submitting an enquiry, or using website features. This may include your name, email address, phone number, delivery address, date of birth when voluntarily provided, and information contained in your messages or requests.
2. Order Information
When you place an order, we may collect details such as the products selected, quantities, order status, delivery information, order history, and other information reasonably required to process, fulfil, and support your purchase.
3. Cash on Delivery
All purchases made through the website are processed using Cash on Delivery. We do not require customers to provide credit card, debit card, banking, wallet, or other online payment credentials through the website.
4. How We Use Information
We use collected information to process orders, arrange Cash on Delivery shipments, coordinate deliveries, provide customer support, manage cancellations, returns and refunds, verify orders, improve website functionality, prevent misuse, and maintain appropriate operational records.
5. Communications
We may use your phone number or email address to send important communications relating to orders, delivery updates, cancellations, returns, refunds, or customer service requests. Promotional messages and newsletters may be sent where you have provided appropriate consent or where otherwise permitted by applicable law.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to maintain essential website functionality, remember preferences, understand general browsing behaviour, improve performance, and enhance your shopping experience.
7. Cart and Browsing Activity
We may collect information about products viewed, items added to your cart, pages visited, searches, interactions with website features, and general browsing activity.
8. Technical Information
When you visit the website, limited technical information may be collected automatically, including browser type, device type, operating system, referring page, pages viewed, approximate location, and general interaction data.
9. Data Protection
We apply reasonable technical and organisational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.
10. Third-Party Services
Trusted third-party providers may assist with website hosting, analytics, security, delivery, logistics, communications, customer support, and other operational functions.
11. Delivery Partners
To fulfil Cash on Delivery orders, relevant information such as your name, phone number, delivery address, order details, and amount payable may be shared with appropriate logistics or delivery partners.
12. Information Sharing
We do not sell or rent your personal information. Information may be disclosed when reasonably necessary to fulfil an order, provide requested services, protect website security, investigate suspected misuse, comply with applicable legal obligations, or respond to lawful requests from authorized authorities.
13. Order Verification
Orders may be subject to reasonable verification before dispatch. Information provided during checkout may be used to confirm order details, delivery information, product availability, or other information necessary to reduce fraudulent or unsuccessful deliveries.
14. Returns and Refunds
If you request a cancellation, return, replacement, or refund, we may use your order and contact information to verify the request, coordinate collection or delivery, inspect returned products where applicable, and process an approved resolution.
15. Data Retention
Personal information may be retained for as long as reasonably necessary for order fulfilment, customer support, returns, refunds, accounting, record keeping, fraud prevention, dispute resolution, security, and compliance with applicable legal requirements.
16. Your Privacy Choices
Subject to applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, or clarification regarding how your information is handled.
17. Updating Your Information
If information provided to us is inaccurate or incomplete, you may request that it be corrected or updated where reasonably possible.
18. Children's Privacy
The website is not intended to knowingly collect personal information directly from children. If information is believed to have been submitted without appropriate authorization, reasonable steps may be taken to review and remove such information where appropriate and legally permitted.
19. External Websites
The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of external websites.
20. Data Security Limitations
Although reasonable safeguards are used to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
21. Data Deletion
Where permitted by applicable law, you may request deletion of personal information that is no longer necessary for legitimate operational, legal, security, or record-keeping purposes.
22. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in website functionality, business practices, data-handling procedures, or applicable requirements.
23. Acceptance of This Policy
By accessing the website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.